Sodexo Motivation

Loading Funds To Your Penguin Card

How To Load Funds

    How do I load\reload funds to my card online via my bank account?

  • Cardholders can load funds to their cards by going to www.ThePenguinCard.com or calling 877-507-7733. The first time you visit the website, you will need to register your card, whereby you will choose a username and password.
    How do I set up my account online to transfer funds from my bank account?
  1. Log-in to your account with your username and password. 
  2. Choose to "Load Funds". You will be prompted to enter the account # and routing # from your checking or savings account.  Two small deposits will appear in your bank account within one week.
  3. Confirm the deposits in your bank account. Return to the site and enter the value of these two small deposits in your account by again clicking on the “Load Funds” icon.
  4. Your account is now authorized. You can easily transfer funds from your checking or savings account onto your Penguin Card.

    Funds transferred from your bank account will not appear for 2 to 4 business days.
    How do I load funds via check or credit card?

  • You can mail a check to Sodexo Pass USA, 9801 Washingtonian Blvd. Gaithersburg, MD, 20878. Reference the name embossed on your card on your check.
  • Loading funds via credit cards can only be performed through calling Customer Support at 877-507-7733. All major credit cards are accepted.
    How can I transfer funds from one card to another card?

  • To transfer funds from one card to another, both cards MUST be registered under the same account. Choose to transfer funds, and select the appropriate source of funds (the originating card) and the destination card.
    Are there fees for loading funds?
    Reload Funds Fee

    ACH Reload – No fee is charged for the initial loading of funds via bank transfer (ACH). Additional loading of funds for amounts greater than $360 at no additional cost. A $.36 reload fee will be charged for loads from $10 to $359.99.

    Direct Deposit – No fee is charged for the initial loading of funds. Additional loading of funds of $360 or greater via Direct Deposit is at no additional.  A $.36 reload fee will be charged for loads from $10 to $359.99.

    Credit Card Reload - A $1.00 fee plus 3.5% transaction fee on reload amount will be charged.

    Check – No fee.

Find answers to Frequently Asked Questions and Cardholder Terms and Conditions

Click here to login to your account and load funds.

Penguin Card Tip

If your transaction is greater than the amount on your card, ask the cashier to swipe for the exact value on your card and pay the difference with a second form of payment.

Customer Support

For live Customer Support, loading funds or registering your card, please call 877 507 7733 Monday - Friday 9am-5pm EST., excluding holidays.

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