Sodexo Motivation

FAQs & Tips


Where do I find the reward card’s three-digit security code (CID)?

The three-digit security code is located on the back of the reward card, as shown below:

Ultimate Pass CID

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Is this a credit card?

No. This product is a pre-paid reward card that carries a fixed cash   amount determined by the purchaser at the time of purchase. Each time   you use the card, the purchase amount is deducted from the available   value.

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Where can this reward card be used?

Use your Ultimate Pass reward card you everywhere Visa® Network cards are accepted.

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When paying with the reward card, what do I tell the clerk/cashier?

The card should be run as a Visa credit card. You might have to sign the receipt if requested by the merchant.

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How do I tip with my reward card?

“Tip” oriented merchants (e.g., restaurants), often authorize   transactions for a fixed percentage above the bill to cover the tip.  To   avoid a decline, ask the merchant to authorize a specific dollar   amount. We can not guarantee the merchant will fulfill this request.

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How do I use the reward card for online purchases?

Enter the card number in the credit card section.  Select “Visa”  or “Visa Network” and enter the expiration date appearing on your   card.  In the “Billing Address” section, enter your personal or   professional address.

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How do I know what is the balance on my reward card?

Login to the cardholders section of this site and click on the “Check Balance” tab—or call the toll-free   number on the back of the card. The true balance on your card can be   known only once the merchants have reconciled your previous   transactions. We also offer—to registered cardholders—secure access to   real-time transaction history.

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How do I handle a purchase using my reward card if the amount of the transaction is greater than the value or balance on my card?

You may inform the merchant of the remaining value on the card and   ask for a “split transaction” that would allow you to use another form   of payment to pay the difference. For online merchants, you may call the   merchant’s Customer Service line and ask for a split transaction. The   ability to do split transactions is subject to the policy of the   merchant.

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Can I add additional funds onto this reward card?

No, this pre-paid reward card cannot be reloaded.

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What does “activation” mean?

When you receive your card, if the sticker on your card mentions the   website and phone number to activate your card, this means that you need to go online or call to activate the card before using it.  Activating your card confirms that you’ve received it.

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What does “registration” mean, and is it required?

Registration is optional, and you can use your card without   registering it; however, we strongly encourage you to register your   Esteem Pass card—which you do by creating an account with a secure   username and a password—to protect its value in case it’s lost or   stolen. Plus, you can access your card’s transaction history once   registered. More than one card can be registered under the same card   holder’s account. You do not have to register your card for redemption.

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If my reward card is activated, do I still need to register it?

Registration is optional; however, cardholders are strongly encouraged to register their reward cards for added protection.

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What if I need to return an item?

Return policies are determined by the merchant. Each merchant   location handles returns in the same manner as any other branded card   transaction. The merchant may credit your card, provide a cash refund,  or offer a store credit.

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Can a purchase ever be denied?

Yes. These are pre-paid reward cards, with no overdraft capability. A   purchase may be denied if the card’s available value is less than the   purchase amount. You may inform the merchant of the remaining value on   the card and ask for a split transaction, which would allow you to use   another form of payment to pay the difference. The ability to do split   transactions is subject to the policy of the merchant.

Also, be aware that some merchants, such as restaurants and hotels,  require the card has an available value greater than the purchase   amount. This is to ensure sufficient funds for tips or incidental   expenses.

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Does my pre-paid reward card have an expiration date?

Yes. Each card has an expiration date (sometimes referred to as “Valid Thru”) indicated on the front of the card.

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What happens if there are still funds available when a card expires?

Cardholders are encouraged to use the entire reward amount before the   card expires. If your reward card has expired, you may request a   replacement card. Any available value will be transferred to the new   card less a replacement fee that will be deducted from the card’s   available value. This policy and others can be found in the Cardholder Agreement that’s included with the reward card.

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What happens if a card is lost or stolen?

You can immediately report a lost or stolen card online by logging into the cardholders section and then going to the “Lost or Stolen Card.” At the card holder’s   request, a replacement card will be issued and any available value will   be transferred to the new card, less a replacement card fee that will be deducted from the card’s available value. As long as the lost or stolen card is reported immediately, you won’t be responsible for any   unauthorized merchant charges.

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How long does it take for card transaction details to appear on my online statement?

Transaction details display on the next business day.

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What are the fees for this reward card?

Cardholder fees are found in the Cardholder Agreement included with the reward card, and posted on this website under Terms and Conditions.

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Who can purchase or use reward cards?

Anyone 18 years of age and older may purchase this reward card.  Depending on the specific card program, minors less than 18 may be   designated as authorized users on a parent or guardian’s account.

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Did You Know?

Merchants cannot tell the value on your Reward Card.

It is very important to know your balance on your Reward Card and tell the cashier the balance on your Reward Card at time of purchase.

Reward Card Tip

If your transaction is greater than the amount on your Reward Card, ask the cashier to swipe for the exact value on your Reward Card and pay the difference with a second form of payment.

Customer Service

Call 888 663 4437, or email us for live customer support, check balance or report a lost or stolen card.

Monday–Friday,
9am to 5pm, EST (excluding holidays)

For 24 hour, check balance or to report a lost/stolen card, call 888-453-8820.